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At Nyelux, we take your privacy seriously. This policy describes how we collect, use, and protect your information when you use our medical device intelligence platform.
When you create an account, we collect:
We automatically collect information about how you use Nyelux:
When you ask the Nyelux assistant a question, we store the text of your question and of the answer, together with your IP address and browser type, in our chat history and in our analytics records. We store the question as you typed it. In the clinician assistant, a question that contains a medical record number, date of birth, phone number, email address or Social Security number is declined and is not stored. That check does not find names, and it does not yet cover every chat in Nyelux, so please do not include patient names, record numbers or other patient identifiers anywhere. We do not yet delete this chat history on a fixed schedule; it is removed when your data is erased on request, as described under Data retention below.
Nyelux is not designed to receive, and never asks you for:
We use your information to:
We do not sell, rent, or trade your personal information. We may share information only:
Companies that publish content on Nyelux receive some information about how people use it. Today that is:
Measures that protect your information include:
Details are on our data security page. Please do not enter patient health information; the platform is not designed to receive it.
Some features connect to your Google account only when you choose to use them.
We encrypt the access tokens Google gives us before we store them. We use your Google data only to provide the feature you connected. We do not sell it, use it for advertising, or use it to train AI models. Calendar data is not sent to any AI service.
To disconnect, use the disconnect control for Google Calendar or Google Drive in Nyelux settings. That asks Google to revoke Nyelux's access and deletes the access we stored. It does not delete calendar events already copied into Nyelux or files already imported. You can also check or remove Nyelux's access at myaccount.google.com/permissions. To have copied events or imported files deleted, email contact@nyelux.com.
Nyelux's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
You have the right to:
We keep your information while your account is open, and afterwards only as needed to provide the service and meet legal obligations. When you delete your account, it is closed immediately and can no longer be used to sign in. To have the personal data in it erased, email contact@nyelux.com; we complete erasure within 30 days of your request, except where the law requires us to keep something.
Nyelux is not intended for users under 18 years of age. We do not knowingly collect information from children.
We may update this policy periodically. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.
For privacy questions or concerns, contact us at:
Email: contact@nyelux.com